February 5th, 2010 | 
Author: We would like to welcome another associate trainer in Customer Service, Ms Renukka Kandiah. (Picture will be availabe soon)
Ms Renukka Kandiah possesses a Bachelor degree from Universiti Putra Malaysia and has more than 10 years working experience in hospitality industry abroad and local value adding in financial industry for foreign and local banks.
During her vast experience on soft skill and customer service training of hotel and financial industry, Renukka was part of the pioneer team who had initiated the customer quality coaching values and customer satisfaction value in her work place. She is also accredited for call coaching at work place.
On credentials, her trademark courses includes Delivering Excellent Customer Service, New Hires Training, Handling Difficult Customers, Call Centre Technology, Implementing KPI for Organizational Success, Coaching for Improved Performance, Complaint Handling, Leadership Skills, Getting the Best Out of Your Employees, TeleSales and various other contact centre trainings.
She has trained various call centre agents / hotel staffs; spearheading customer service skills upgrading, personal development and inspiring transformational growth in contact centre agents and hotel staffs. Some of the Key Clients include VADS, SRG, CIMB, DiGi, Hong Leong Bank, HSBC (HDPM, Cyberjaya), The Westin Kuala Lumpur and etc.
Renukka’s training programs conducted are based on exponential learning; which means that apart from the theory, the methodology used in the programs are group discussions, written activities, role plays and games. As a friendly and cheerful person, she has positive energy and stamina on conducting customer service training leading to visible results of quality enhancement of her clients.
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