We would like to welcome another associate trainer in Customer Service, Ms Renukka Kandiah. (Picture will be availabe soon)
Ms Renukka Kandiah possesses a Bachelor degree from Universiti Putra Malaysia and has about 10 years working experience in hospitality industry abroad and local and in financial industry working in and for foreign and local banks.
Renukka has hands on experience in training staffs in hotel industry and financial industry on soft skills and customer service. Renukka was part of the pioneer team who had initiated the customer quality coaching values and customer satisfaction value in her previous work place. She is also accredited for call coaching at work place.
As for her training credentials, her trademark courses includes Delivering Excellent Customer Service, New Hires Training, Handling Difficult Customers, Call Centre Technology, Implementing KPI for Organizational Success, Coaching for Improved Performance, Complaint Handling, Leadership Skills, Getting the Best Out of Your Employees, TeleSales and various other contact centre trainings.
She has trained various call centre agents / hotel staffs; spearheading customer service skills upgrading, personal development and inspiring transformational growth in contact centre agents and hotel staffs. Some of the Key Clients include VADS, SRG, CIMB, DiGi, Hong Leong Bank, HSBC (HDPM, Cyberjaya), The Westin Kuala Lumpur and etc.
Renukka’s training programs conducted are based on exponential learning; which means that apart from the theory, the methodology used in the programs are group discussions, written activities, role plays and games.
Renukka is a friendly, cheerful person. She is full of positive energy and stamina and carries herself well. Her passion for customer service drives her to work hard in getting her job done well. As she is goal orientated, there were visible results noted in terms of the quality of service rendered to customers, sales performance, mindset change and teamwork in her previous work place. She is a natural leader. Her leadership talent has been noted in the many successful events organized by her at work and in her voluntary social services.





